Cancellation Policy

Last Updated: 10-03-2026

At KX Consulting, we partner with businesses to build scalable, performance-driven marketing systems. Each engagement involves strategic planning, dedicated resources, and ongoing optimization. This Cancellation Policy outlines the terms under which services may be discontinued.

1. Engagement Commitment

When you engage KX Consulting, you are reserving a dedicated team, strategic bandwidth, and execution capacity for your business.

Because of this allocation, all services operate on a commitment-based model, not a pay-as-you-go structure.

2. Notice Period for Cancellation

Clients may request to cancel ongoing services by providing a minimum of 7 days’ written notice.

Notice must be submitted via email to: support @kxconsultingsolutions.com
The notice period begins from the date the request is acknowledged by our team
Verbal or informal cancellation requests will not be considered valid

3. Billing & Effective Cancellation

Cancellation will take effect at the end of the current billing cycle or after the notice period, whichever is later
No partial refunds will be issued for unused days within a billing cycle
Any pending invoices must be cleared prior to final termination of services

4. Results & Performance

At the time of cancellation:

All work completed up to the cancellation date remains billable
Any strategies, campaigns, creatives, or assets developed are considered intellectual work delivered
Ongoing campaigns may continue running until formally paused or handed over

5. Ad Spend & Third-Party Costs

KX Consulting does not control or refund third-party platform costs.

Ad spend (Google Ads, Meta Ads, etc.) is billed directly or separately and is non-refundable
Any third-party tools, software subscriptions, or platform fees remain the client’s responsibility
Clients are responsible for managing or canceling their own third-party accounts if required

6. Early Termination by Client

If a client chooses to terminate services before a mutually agreed minimum commitment period (if applicable):

The remaining contract value may become immediately due.
Any discounts, onboarding benefits, or waived fees may be reversed and invoiced

7. Termination by KX Consulting

We reserve the right to terminate services under the following circumstances:

Non-payment or repeated payment delays
Lack of communication or required collaboration from the client
Breach of agreement or misuse of services
Requests that fall outside ethical, legal, or professional standards

In such cases:

Services may be paused or terminated with immediate effect
No refunds will be issued
Outstanding balances remain payable

8. Transition & Handover

Upon cancellation:

We may provide a structured handover of active campaigns, data, and assets (if requested)
Handover timelines and scope will depend on the project stage
Extended support or consultation during transition may be billed separately

9. Re-Onboarding

If a client chooses to resume services after cancellation:

A new onboarding process and fees may apply
Previous pricing, discounts, or terms are not guaranteed to be reinstated

10. Policy Updates

KX Consulting reserves the right to modify this Cancellation Policy at any time. Updates will be reflected on this page with the revised date.

11. Contact

For any inquiries regarding this policy:

Email: support @kxconsultingsolutions.com
Phone: +1(770)756-0104